Job Summary:
Company: Royal Sundaram Alliance Insurance Company Limited
Website: www.royalsundaram.in
Qualification: Any Graduate/Post Graduate
Location: Chennai
Job: Associate/ Senior Associate (Non-Technical)
Walk in Interview: 29th April to 3rd
May 2013
Job Description:
Respond customer
Calls / mails with their specific queries.
Build
customer's interest in the services and products offered by the company
Provide
personalized customer service of the highest level
Update the
existing databases with changes and the status of each customer/ prospective
customer
Liaising with
other departments for resolving customer queries/ complaints and requests
Ability to
manage difficult customer situations, to respond promptly to the needs of the
customer, solicit feedback to improve service, respond to requests for service/
assistance
Effective
closure of the cases
To handle
calls/ complaints as per defined process and SLAs
Any other
day-to-day tasks as assigned by the Reporting Manager
Desired Candidate Profile
Ideal Profile
Experienced professional with 2+ years experience at a Call Centre for both
Voice & Non-Voice process (Fresher are also welcome).
Basic
computer knowledge/ technological skills
Good Oral
& Written communication skills
Languages -
Hindi, English & Tamil
Ability to
comprehend, capture as well as interpret basic customer information
Dependability;
to follow instructions as well as take responsibility for their actions and
also keep commitments
Analyze the
various parts of a problem properly and develop logical solutions
Royal
Sundaram Alliance Insurance Company Limited
No.1. Club House Road,
Chennai, Tamil Nadu - 600002
Royal
Sundaram Alliance Insurance Company Limited takes pride to be the first private
sector general insurance company in India to be licensed since 2001, Since then
we have been at the forefront of providing innovative general insurance
solutions to individuals, families and businesses. We offer Motor, Health,
Personal Accident, Home and Travel Insurance to individual customers. We also
have a wide specialised insurance offerings in Fire, Marine, Engineering,
Liability and Business Interruption risks to the commercial customers. Royal
Sundaram also offers specially designed products to the Small and Medium
enterprises and Rural customers.
