Job Summury:
Technical Support Associate
Job: Customer/Product Support
Primary Location: Gurgaon
Education : Bachelor's Degree
Job Description
·
Provide
technical support to dealers/contractors during installation and
troubleshooting within all six product categories (Intruder, Video, Fire,
Access, Hardware, Home Solutions) and on related peripherals in
troubleshooting, programming, wiring etc and ensure customer delight.
·
Provide
high level of technical support for the ADI Australia sales team, Engineering
Services Group and customers
·
Have
the ability to understand the common problems faced in product installations
·
Have
the ability to troubleshoot and help the customer in resolving technical issues
Develop skills on problem analysis
Develop skills on problem analysis
·
Have
the ability to visualize the site conditions and advise customer for most
suitable solution
Maximization of customer satisfaction through responsiveness and quality of service.
Maximization of customer satisfaction through responsiveness and quality of service.
Qualifications
-
Graduate with atleast 1 year of work experience in voice based technical
support process.
- Any experience with voice based Australian process would be an added advantage
- Customer Service Experience
- Excellent Communication Skills
- Excellent Team Player
- Excellent Technical Skills and Logical Bent of mind
- Any experience with voice based Australian process would be an added advantage
- Customer Service Experience
- Excellent Communication Skills
- Excellent Team Player
- Excellent Technical Skills and Logical Bent of mind
About Honeywell
Honeywell is
a Fortune 100 company with a workforce of approximately 130,000, of whom
approximately 58,000 are employed in the United States.The company is
headquartered in Morristown, New Jersey. Its current chief executive officer is
David M. Cote. The company and its corporate predecessors were part of the Dow
Jones Industrial Average Index from December 7, 1925 until February 9,
2008.The current “Honeywell International Inc.” is the product of a merger
in which Honeywell Inc. was acquired by the much larger AlliedSignal in 1999.
The company headquarters were consolidated to AlliedSignal’s headquarters in
Morristown, New Jersey; however the combined company chose the name “Honeywell”
because of its superior brand recognition.
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