Royal Sundaram Alliance Insurance Company Limited Walk in drive for Associate (Chennai) from 29th April to 3rd May 2013

Job Summary:

Company: Royal Sundaram Alliance Insurance Company Limited
Website: www.royalsundaram.in
Qualification: Any Graduate/Post Graduate
Location: Chennai
Job: Associate/ Senior Associate (Non-Technical)

Walk in Interview: 29th April to 3rd May 2013

Job Description:
Respond customer Calls / mails with their specific queries.

Build customer's interest in the services and products offered by the company

Provide personalized customer service of the highest level

Update the existing databases with changes and the status of each customer/ prospective customer

Liaising with other departments for resolving customer queries/ complaints and requests

Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/ assistance

Effective closure of the cases

To handle calls/ complaints as per defined process and SLAs

Any other day-to-day tasks as assigned by the Reporting Manager

Desired Candidate Profile  

Ideal Profile Experienced professional with 2+ years experience at a Call Centre for both Voice & Non-Voice process (Fresher are also welcome).

Basic computer knowledge/ technological skills

Good Oral & Written communication skills

Languages - Hindi, English & Tamil

Ability to comprehend, capture as well as interpret basic customer information

Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

Analyze the various parts of a problem properly and develop logical solutions

Royal Sundaram Alliance Insurance Company Limited
No.1. Club House Road,
Chennai, Tamil Nadu - 600002
 

Royal Sundaram Alliance Insurance Company Limited takes pride to be the first private sector general insurance company in India to be licensed since 2001, Since then we have been at the forefront of providing innovative general insurance solutions to individuals, families and businesses. We offer Motor, Health, Personal Accident, Home and Travel Insurance to individual customers. We also have a wide specialised insurance offerings in Fire, Marine, Engineering, Liability and Business Interruption risks to the commercial customers. Royal Sundaram also offers specially designed products to the Small and Medium enterprises and Rural customers.

Posted in: BPO Jobs,Freshers Jobs,Jobs in Chennai